Frequently asked questions

PayPal Open

One platform for all business

Get paid. Get growing. Get ahead.

Do more with the platform designed to power commerce.

AI-assisted fraud intelligence backed by data

Help fight fraud using our real-time risk models informed by our $1.68 trillion in total annual payment volume1 and 20+ years of industry expertise.

Flexibility
for dispute management

Choose to manage PayPal disputes from your internal dispute management tool or the PayPal Resolution Centre.

Help reduce friction for customers who transact

Speed up order timelines, report potential fraudsters and fraud activity, and keep good customers happy.

No new integration required

Easily added to your existing payment platform when you process with us. Unify risk visibility across all of your payment flows.

12.8 B
digital identifiers in our network2
98 %
of buyers are recognized by PayPal3

Options to tailor your risk management

Choose the approach to risk management for card transactions that best suits your business. Let us help manage your risk with Chargeback Protection on eligible transactions,4 or use our Fraud Protection dashboard to take complete control of your own risk management.5

Help protect your revenue.Handle disputes efficiently.

Integrate our fully automated solution to save time and effort while handling disputes. Use with Fraud Protection Advanced or as a standalone dispute management tool.

Scale with AI-assisted tools

Centralise all of your payment disputes in one platform. Real-time monitoring allows your business to:

  • Pay only for your wins

  • Use customisable AI-assisted templates to submit evidence

  • Use AI-assisted tools to identify low-probability disputes early, and route high-value cases for manual review.

  • Centralise disputes across multiple payment service providers in one platform with real-time monitoring

Built-in Seller Protection for eligible PayPal Payments

When you accept PayPal, Pay Later, or payments from PayPal invoices, we can help protect your business from fraudulent and unauthorised transactions. Even when you’re facing a customer dispute, we can help you on eligible transactions. Limits apply. See Seller Protection terms.

  • Fraud monitoring

  • No extra cost

  • Manage disputes with the PayPal Resolution Centre