How we support accessibility

Sensory channels

PayPal is required to provide information about the functioning of the service through more than one sensory channel. To achieve this, our website can be used with VoiceOver, JAWS and NVDA on desktop browsers and our app can be used with VoiceOver on iOS devices and TalkBack on Android devices.

How to find information

The PayPal website and apps contain information about the functioning of the service in an easy to understand way.

Presentation of information

To present the information to users in a way that they can perceive, PayPal considers the following:

  • Making links on our website descriptive and providing alternative text to help people using assistive technology such as screen reader software.
  • Considering accessibility when we design features or pages.
  • Increasing the contrast between fonts and backgrounds to make text easier to read.
  • Making our website easier to navigate when using only a keyboard.
  • Ensuring there is logical focus order and focus indicators for interactive elements (links, buttons)
  • Ensuring our website can be used with zoom and larger font size features

To ensure our experiences are accessible, we follow the Web Content Accessibility Guidelines (WCAG) 2.2 and are working towards Level AA conformance. Our products are created with the POUR – Perceivable, Operable, Understandable and Robust principles in mind.

Support services

PayPal offers Customer Support for people using assistive technologies that can be contacted via our support center. To maintain a high quality of support services:

  • Customer service agents are trained to accept feedback on compatibility issues relating to assistive technology when using our applications.
  • Continuous annual accessibility training is required of all our employees to address customers with accessibility needs.

Monitoring

We test our website and apps using accessibility testing tools and manual evaluations to identify accessibility issues and fix them. We continuously work hard to ensure our website and apps are accessible to customers with access needs by monitoring and reviewing our experiences.

Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Feedback

If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please Contact Us and provide a description of the specific feature you feel is not fully accessible or with suggestions for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

Our Commitment to Accessibility

PayPal is committed to making our mobile apps and website's content accessible and user friendly to everyone. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing accessibility barriers and meeting accessibility requirements.

Our services

PayPal is a global online payment system that allows individuals and businesses to make and receive payments securely mainly over the internet. In line with this, PayPal offers a variety of different individual services. We strive to make our services accessible to everyone and useable for people with disabilities.