KYC, which stands for 'Know Your Customer,' is a process used by fintech companies and banks to verify your identity in compliance with the Reserve Bank of India's regulations.
1-a. You will be requested to begin your KYC through an email or “Identity Verification” notification. To begin, log into your account and select your account type. If you are unsure which business type to choose, you will find more information in this help centre article.
1-b. Fill in your personal and business information, including your PAN number. Ensure names match your government-issued documents. For name changes, see our help centre articles on user name change and business name changes.
1-c. Once the correct information is filled, you must submit the required documents based on your account type. If you have any questions on specific document submission, please head to this help centre article.
For more information on the documents required, please head to the last section of this page “Information for business account users”.
To input your bank information, there are 2 methods available.
a) If you know your IFSC code:
The IFSC code is an 11-digit alphanumeric unique identifier for your account, which can be found in your cheque leaf or you may contact your bank branch. Once completed, fill in your account number.
b) If you don’t know your IFSC code:
Search for you IFSC code with your bank name, state, city and location. Once completed, fill in your account number.
The next step is to verify your identity. To proceed you have two options: you may verify your Aadhaar through DigiLocker or by manually uploading documents.
Note: You will need to allow the necessary permissions, as this is mandatory for the next step.
Proceed to connect with a live video call agent for your KYC verification. Your face will be checked, and you will need to show your physical PAN card. Once the video call is completed, PayPal will verify your details within the next 2-3 days, and your account will be activated, allowing you to start using your PayPal account.
Tips: Before starting the video call, ensure your smartphone has permissions enabled for the microphone, video, and GPS. You must be located in India and avoid connecting through a VPN. Ensure you have proper lighting for facial biometric verification. Have your physical PAN card ready, making sure the name matches your PayPal account name; photocopies or laminated copies are not allowed. If you drop off during the call, you can return and resume where you left off. If you are unavailable, you can schedule a call with our agents, who are live from 7 AM pm to 10 PM IST.
Businesses require documents that are not necessary for personal accounts. The documents are listed below by business type.
For more help, visit the help centre.